Help Center - JobBroom

FAQs

Find answers to frequently asked questions about JobBroom features, pricing, and policies.

Getting Started

New to JobBroom? Learn how to set up your account and use our key features effectively.

Video Tutorials

Watch step-by-step video guides on using AI practice, mock interviews, and resume tools.

Community Guidelines

Learn about our rules and best practices for respectful and productive interactions.

Safety & Security

Tips to keep your account secure and protect your privacy while using JobBroom.

Terms & Policies

Review our Terms & Conditions, Privacy Policy, and Refund Policy for complete information.

Common Issues & Solutions

Microphone Not Working

✓ Check browser microphone permissions (Settings > Privacy > Microphone)
✓ Ensure microphone is not muted or disabled in system settings
✓ Try a different browser (Chrome or Firefox recommended)
✓ Restart your browser or device
✓ Test microphone in Settings > Audio Check

Connection Issues

✓ Check your internet connection (minimum 2 Mbps required)
✓ Close other bandwidth-heavy applications
✓ Try switching from WiFi to mobile data (or vice versa)
✓ Clear browser cache and cookies
✓ Disable VPN if using one

Can't Login to Account

✓ Verify you're using the correct email address
✓ Try "Forgot Password" to reset your password
✓ Check if your account email is verified (check spam folder)
✓ Ensure Caps Lock is not enabled
✓ Clear browser cookies and try again

Payment Failed

✓ Verify your card has sufficient balance
✓ Check if international transactions are enabled
✓ Ensure card details (number, CVV, expiry) are correct
✓ Try a different payment method (UPI, Net Banking)
✓ Contact your bank if payment is repeatedly declined

Resume Upload Failed

✓ Ensure file is in PDF, DOC, or DOCX format
✓ File size must be under 5 MB
✓ Remove special characters from filename
✓ Try converting your resume to PDF format
✓ Check if your browser allows file uploads

Still Need Help?

Our support team is ready to assist you with any questions or issues.

Email Support

support@jobbroom.com

Response time: 24-48 hours

Live Chat

Click chat icon on bottom right

Available: Mon-Fri, 9 AM - 6 PM IST

Knowledge Base

Browse detailed articles

Coming soon

When contacting support, please include: Your account email, issue description, screenshots (if applicable), and device/browser information.