1. Introduction
JobBroom ("we," "our," or "us") operates as an educational technology platform providing career development and communication enhancement services. This Privacy Policy applies to all users of our website, mobile application, and related services.
By using JobBroom, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Create an Account: Name, email address, phone number, date of birth, gender, location
- Build Your Profile: Educational background, work experience, skills, career goals, profile photo
- Upload Resumes: Resume content, work history, education details
- Use Communication Features: Voice recordings (for AI English practice), messages, feedback
- Subscribe to Premium: Payment information (processed securely through third-party payment gateways)
- Contact Support: Support inquiries, feedback, complaints
2.2 Information Collected Automatically
When you use our Platform, we automatically collect:
- Device Information: Device type, operating system, browser type, IP address
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: General location based on IP address (with your consent for precise location)
- Cookies and Tracking: Session cookies, preference cookies, analytics cookies
2.3 Information from Third Parties
- Social media profile information (if you choose to link accounts)
- Payment confirmation from payment gateway providers
- Professional verification data (for verified users)
3. How We Use Your Information
| Purpose | Examples |
|---|---|
| Provide Services | AI English tutoring, resume scoring, interview practice, networking |
| Account Management | User authentication, profile management, subscription handling |
| Improve Platform | Analyze usage patterns, develop new features, fix bugs |
| Communication | Service updates, promotional offers, support responses |
| Safety & Security | Fraud prevention, content moderation, user verification |
| Legal Compliance | Comply with laws, enforce terms, resolve disputes |
4. AI and Voice Data Processing
Important Notice About Voice Data:
- Voice recordings during English practice sessions are processed by our AI to provide real-time feedback
- Voice data is encrypted and stored securely
- We use voice data solely to improve your learning experience
- You can delete your voice recordings at any time through account settings
- Voice data is NOT shared with third parties for marketing purposes
5. How We Share Your Information
5.1 We DO NOT Sell Your Personal Data
JobBroom does not sell, rent, or trade your personal information to third parties for their marketing purposes.
5.2 We May Share Data With:
- Other Users: Your public profile information (name, photo, bio) visible to matched practice partners and networking connections
- Service Providers: Cloud hosting, payment processing, analytics, customer support (under strict confidentiality agreements)
- Verified Professionals: Limited profile information when you request networking or mentorship (with your consent)
- Legal Authorities: When required by law, court order, or to protect rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets (with notification to users)
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted is encrypted using SSL/TLS protocols
- Secure Storage: Data stored on encrypted servers with restricted access
- Access Controls: Role-based access for employees; regular security audits
- Payment Security: PCI-DSS compliant payment processing through authorized gateways
- Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
- Active Accounts: Data retained as long as your account is active
- Deleted Accounts: Most data deleted within 30 days; some data retained for legal compliance (transaction records, etc.)
- Voice Recordings: Retained for 90 days unless deleted earlier by you
- Resumes: Retained until you delete them or close your account
8. Your Privacy Rights
You have the following rights regarding your personal data:
8.1 Access and Portability
Request a copy of your personal data in a structured, machine-readable format.
8.2 Correction
Update or correct inaccurate personal information through account settings.
8.3 Deletion
Request deletion of your account and associated data (subject to legal retention requirements).
8.4 Opt-Out
- Marketing emails: Unsubscribe link in every email
- Analytics cookies: Browser settings or opt-out tools
- Voice data collection: Disable in app settings
8.5 Withdraw Consent
Withdraw consent for data processing (may limit service availability).
To exercise these rights, contact us at support@jobbroom.com
9. Children's Privacy
JobBroom is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided personal information, we will delete it immediately.
Parents or guardians who believe their child has provided information should contact us immediately.
10. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for platform functionality (login, session management)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Understand how users interact with our Platform
- Marketing Cookies: Deliver relevant advertisements (with your consent)
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
11. Third-Party Services
Our Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. International Data Transfers
Your data may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Email notification to registered users
- Prominent notice on the Platform
- In-app notification
Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data:
JobBroom Privacy Team
Email: support@jobbroom.com
Website: www.jobbroom.com
We will respond to your inquiry within 15 business days.